The company was struggling after federal funds were cut by nearly half. At the time, we had more than 14 websites to maintain. The challenge was to expand our online presence while working with a tight budget.
EBC is a Brazilian public broadcasting company, similar to the BBC in the UK, CBC in Canada, or PBS in the US. Agência Brasil is EBC's news agency, comparable to Reuters or the Associated Press.
Product Design Manager, overseeing the entire project cycle—from strategy and user research to prototyping and UX design. Also collaborated with the development team to implement the front-end.
Agência Brasil is the official Brazil's government news agency
Airship running low on lifting gas
The goal: to the infinity and beyond
The main analogy used to present the strategy to stakeholders was an airship. Airships gain lift from a gas that is less dense than the surrounding air. Larger airships require more lifting gas, while smaller ones need less and can move faster.
EBC was a large airship running low on lifting gas. Since adding more gas wasn’t an option, the logical solution was to reduce the airship’s size. We achieved this by cutting the operational costs of creating and maintaining content across 14 different websites, consolidating everything into a single product: news.
The news you publish—when viewed in aggregate and over time—is also a product. It exists in various forms, whether as a physical object (like a newspaper) or a digital service (such as a website or app), which is sold or distributed to a target audience.
Conceptually, this shift requires a leap for those in traditional reporting and editing roles. We are accustomed to buying “products” in stores or online. In the tech world, apps and services are naturally referred to as “products.” That framing makes sense. However, news has not traditionally been viewed this way. It’s time to change that mindset.
In the first week of the project, we conducted a Design Sprint with C-level leadership, specialists, and employees responsible for content, technology, and management.
In the era of the personal news cycle—where abundant information and constant connectivity give individuals full control over their news consumption—our news products must be both high-quality and well-targeted to succeed. We need to understand who our users are, what they need, how they consume news, and how to deliver a satisfying experience.
With this in mind, we defined the strategy and prioritized high-level backlog items for each product.
As the Product Design Manager, I was responsible for understanding what users (readers or viewers) need from the product as a whole—what their experience is like and how it could be made more convenient and valuable. This required balancing business and marketing strategy, technological execution, and editorial direction. The goal was to integrate all these elements into a cohesive strategy—ensuring the news product was both an editorial success and built efficiently.
In this project, we needed to serve two distinct types of users who visit the site daily: journalists from other media companies seeking updated government information (20% of our visitors), and the general population (the remaining 80%), who access our news primarily through Google search results or social media sharing.
The audience didn’t need to be built from scratch. In 2018 and 2019, Google Analytics already showed that we had nearly 20 million unique visitors per year. However, Brazil’s news ecosystem was highly competitive, with many successful rivals. At the time, the volume of content produced couldn’t be increased due to significant budget cuts, as federal funds were slashed by nearly half. This made it impossible to hire additional journalists.
Age: 49 years-old
Education: BA Journalism
Hometown: Rio de Janeiro, Brazil
Family: Divorced, no kids
Occupation: Journalist
John likes to call himself an old-school journalist. His colleagues’ opinions of him range from "old-fashioned" to "outdated," and John is aware of these perceptions. He works at a newspaper, where he reuses and edits news from Reuters, the Associated Press, and Agência Brasil every day. Although he’s accustomed to this workflow, he hopes it can be improved to save him time on a daily basis.
Age: 36 years-old
Education: BA Political Science
Hometown: São Paulo, Brazil
Family: Married, two kids
Occupation: Housewife and digital content creator
Marie is a content creator who enjoys making Instagram stories and sharing them with her growing audience. At the same time, she likes to stay up to date with the latest news. She accesses major news websites but prefers reading news directly from the source—that’s why Agência Brasil plays a significant role as a domain authority for keywords like "news" and "government."
“I'm so tired of copy-pasting the news everyday.”
“I don't trust any news website, only the official ones”
“Headlines are the most important thing for me”
Thinks
A trainee could handle the easy part and I would just do the editing
My job is useless
It all could be automated
Does
Refreshes the Latest News page every minute to check new posts.
Copy and paste the hell out of their minds.
Lots of repetition.
Feels
Overburdened: too many CTRL+C CTRL+V for just one employee
Worried: will a robot replace me?
Satisfied: despite the repetitive work, she feels quite happy after the editing is done.
As John the Anxious News Editor, I want to:
"be notified about every important government news so that I can re-publish it on my employer's website".
As Marie The Digital Enthusiast, I want to:
"read the news from the horse's mouth so that I can keep myself up to date with reliable sources".
To grow our audience, the team decided to focus on the users we already had. Since we had a wealth of user data, we relied on Analytics and Heatmaps to identify user behavior patterns and give them what they were looking for, rather than relying on assumptions to dictate the entire layout.
From this, we discovered that:
Although most access came from news pages (second level) via Google searches, a significant portion of our audience also visited the home page (from other media companies). Using Hotjar's Heatmap, we identified that these users were primarily looking for the latest government news.
Look at the center of the image: "Últimas Notícias" means "Latest News." This was exactly what people were looking for. The strong red dot at the end of the component represented a link to the "Latest News" list page.
To improve performance, we developed minimalist mobile pages designed to load as quickly as possible, featuring only the content and the company’s brand, with nothing else. To achieve this, we used technologies like AMP and made changes to the CDN settings.
The company was launching a brand-new set of guidelines at the time. Since the main concept behind the new logo was the country's map and its borders, we created an animation to represent that.
By giving users what they are looking for, the "Latest News" page has become the most visited page under "direct traffic" on Analytics. Today, the news published by Agência Brasil, combined with news republished on Brazil’s major news websites, accounts for 12% of all news content made available in Brazil on a daily basis.
This full-size footer serves a purpose: EBC, with over 2,000 employees working at radio stations and a TV channel, requires a large sitemap to represent its numerous departments and people. This is one way to gain buy-in from key stakeholders.
While editorial choices are important, user choices are crucial. That’s why we reserved the main headline for journalists and focused on user-centric headlines for the others (such as the most viewed news).
We also decided that these news stories needed to appear on every internal news page to reduce the bounce rate from organic traffic.
On February 10th, 2020, we launched the new website.
Long story short, one year later, Agência Brasil had nearly 100 million unique visitors. Today, the news published within its EBC digital ecosystem, combined with news republished on Brazil's major websites, accounts for 12% of all news content made available in Brazil on a daily basis.
The "Latest News" page is now the most visited page under "direct traffic" on Analytics.
As designers and developers, we understand that content and SEO are the foundation for improving audience metrics, not just the site redesign. This is why we customized, translated, and installed an SEO module for the website. This allowed journalism managers to identify which stories were optimized for SEO and which needed improvement. It brought about a significant change in how content professionals approached daily news production.
The most important result of the project was not just the significant increase in audience metrics, but the fact that it demonstrated that an opinion without data is just another opinion. Since then, the company has embraced a data-driven culture that has impacted every project.